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Student help & getting started
A clearer way to your next step.
Find the right support, access your learning, or get help when something is not working.
New here? Start with what you need.
Prepare for an exam
Explore RENR and SPAN preparation. Read the course details and eligibility requirements before registering.
Strengthen your clinical skills
Find care plan courses, clinical preparation, and the care plan workbook.
Get individual guidance
Compare care plan document feedback, care plan one-on-one guidance, RENR consultation, and general nursing consultation.
Already registered? Find your learning.
1. Sign in with the account used for your registration.
Use the same email address you used when purchasing. Your courses and orders may not appear if you sign in to a different account.
2. Open My Courses.
Select the course title to enter. Use the course search or the next-page controls if you have several courses.
3. Follow the course instructions.
Check the welcome lesson, access period, activity order, and live-session information. Some resources or sessions are released according to the programme schedule.
4. Check your order if access is missing.
Open My Account and select Orders. An order awaiting payment or confirmation may not yet provide access. Your order receipt and course information explain what you purchased.
Digital workbooks: check the order email and the Downloads area in My Account for available files.
Document feedback and consultations: follow the service instructions; these services may not appear as a course. Consultation appointment slots are currently unavailable.
Quick help
I cannot sign in or I forgot my password.
Use Lost your password? with the email address used for your account. Check your spam or junk folder for the reset message. If you still cannot sign in, contact us with your name and account email.
I paid, but my course is not showing.
Check that you are signed in with your purchase email, then review Orders in My Account. Check whether the order is awaiting payment confirmation and whether the course has a scheduled start date. If the issue remains, send us your course name, order number, and account email. Please contact us before paying again for the same course.
A PDF, video, quiz, or activity will not open.
Confirm that you are signed in and that your access has not expired. Try reloading the lesson and opening the resource in a new tab. If it still fails, send the course name, lesson or resource title, the page link, the error message, and whether you are using a phone or computer. A screenshot can help us locate the issue.
Where do I find live-class information?
Check the course welcome instructions and registration emails for the confirmed dates, times, joining instructions, and any programme updates. Holiday Clinical Prep includes access before its December live classes; course access and live-class dates are different.
Which care plan support should I choose?
Choose the beginners’ course for step-by-step learning; document feedback for comments on a care plan you have already written; and one-on-one guidance for a private discussion when appointments become available. For general nursing consultation, send your request first so we can check that we cover your needs.
Where can I see prices, access periods, and refund information?
Read the course or service details before registering. Catalogue USD amounts are estimates; review the currency and total shown at checkout. Check the access period for your chosen offer and read our Refund Policy.
Still need help?
Email vhsiadmin@vhsiacademy.com with your full name, account email, course or service name, order number if available, and a short description of the problem. For a resource issue, include the lesson title and page link.
Please do not include passwords or full payment-card details.